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If it is due to a technical issue customer support will try and fix it first. After your PureVPN refund request is processed and your account canceled, it can take up to 30 days for the refund payment to appear in your account.
ExpressVPN has proven its trustworthiness on multiple occasions - once when one of its Turkish servers was seized and no user connection logs could be found, and on other occasions when it's completed independent privacy and security audits.
Read ExpressVPN review. It's fast, secure, and no-logs. Read NordVPN review. Simon is a recognized world expert in VPNs. Read full bio. Pros Cons.
Who is PureVPN? First, the pros, which cover all the core elements of what makes a VPN useful, from its ease of use to its encryption:. While the laggy and inconsistent speeds are certainly a mark against PureVPN, the overall benefits are too great to ignore.
Even the pricing drops to at or below market prices once you commit to a full year of the service.
Yes PureVPN is our top-ranked VPN, thanks to a wide variety of useful features, an intuitive interface that's easy to learn, a zero-logging policy, and strong encryption.
PureVPN only unblocks Netflix through its browser extension. So, while you can use it for Netflix, it may not work on all devices. A VPN is just a tool used to keep your online data and activity safe and secure.
Yes PureVPN supports peer-to-peer file-sharing, including torrenting. It's not as fast as some, but it will do the job. To stop using PureVPN, you could allow your current subscription to run out without renewing it.
If you would rather actively cancel and be refunded, however, you should contact the support team through their website's live chat box.
You'll need to give your reason for cancelling, but you should be able to immediately cancel your VPN service and receive an appropriate refund.
Are VPNs legal in your country, and what are your rights when using them? We explain all. You can get a brilliant VPN service for just a couple of dollars a month.
See our top recommendations for you. Want to unlock the full Netflix library? You'll need a VPN. We show you the ones that work with Netflix.
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Adam is a writer at Tech. When not glued to TechMeme, he loves obsessing over s sci-fi art. Home VPN. A VPN with plenty of features and strong security options 3.
In Short. First Look Click to expand. Get PureVPN today. Does PureVPN have the chops? You might not even sense that anything is wrong. But somehow, someway, someone has placed themselves between you and your intended connection like a browser or a website.
Many times the very tools used to help intercept these practices, like WiFi Pineapple , can be used to perform them by anyone, anywhere.
Like, sitting in your local coffee shop for instance. Now, browsing emails or booking a flight while sipping a latte can turn out to be not such a relaxing afternoon after all.
Hackers eventually figure out your passwords and pin numbers through a series of repetitive, lightning-fast, trial-and-error combinations.
The best form of defense in this case, is prevention. That comes in the form of bit encryption, which is one of the most secure connections possible.
It is so secure that it is used by government agencies around the world. One of the things that I really liked about PureVPN is just how many features and options they offer their users.
For starters, they offer a kill switch, five simultaneous connections, support for all major protocols, DDoS protection, advanced port forwarding, split tunneling, and a NAT Firewall.
In fact, they provide such a plethora of ways to optimize and customize your VPN experience that it would make even the best VPN blush.
Unfortunately, while these services are great in theory they have some functionality issues that need to be worked out. I personally experienced a killswitch failure and, after reviewing a number of forums and third-party reviews, realized that almost every customer has experienced some type of issue here or there with some of the features that PureVPN offers.
PureVPN is solidly pro-torrenting. Because ever since copyright infringement lawsuits have began flooding the marketplace, more and more VPNs are shying away from P2P servers.
Often, the ones who do still offer torrenting-friendly servers only allow it on a small handful of offerings. When dealing with a VPN, your security is on the line.
As such, you want to ensure that your questions and concerns can be addressed quickly and efficiently through a responsive customer support department.
When we first reviewed PureVPN, we were not happy with their support. While it offered live chat functionality, all of the responses seemed to be auto generated.
However, PureVPN responded well to criticism and came back with a responsive and quick live chat system that directly addressed the questions I asked in under a minute.
I started off with a simple two-question approach. As you can see above and below, they responded quickly, but it felt like a typical form response.
What followed the greeting was another answer that seemed to be a copy paste job. The responded with a simple statement regarding the TOR network, and I re-clarified that I had asked a second question.
I gave them definite props for that, especially when one considers where this service once was in terms of customer service. PureVPN claims to work with Netflix.
Netflix and VPNs have been at war for a few years. PureVPN is an affordable service, they have some cool features, and a great selection of servers.
But there are a number of issues that potential users must take into account before they entrust this service with their internet security.
I then connected to PureVPN and ran these tests once more. Their Amsterdam server the fastest that I could find only topped out at 35 Mbps out of , which is not great.
When you are in the market for a VPN, you are typically there for one reason and one reason only. Whether you want to protect yourself when working from public wi-fi or bypass censorship laws in your country, personal security is and should be your primary concern when selecting a new VPN service.
They also allow customers to purchase their service with almost every payment method imaginable even Target gift cards. This will allow users to pay with an untraceable online only form of currency.
In addition to their budget-friendly pricing and wide array of payment options, all of their purchases come with a day money-back guarantee.
PureVPN offers an admittedly affordable service with a wide server selection. These are all great things that a VPN should strive to achieve.
Have you ever used PureVPN before? If so, what was your experience like? Let me know below. To keep up the quality content on our website, we only accept user reviews that provide valuable information for our visitors.
Not all reviews will be published. If you want your review to be accepted, please write a helpful, informative and unique review - either positive or negative.
Took me less than five minutes to decide this product was not what I was looking for for my Firestick.
Just kept buffering. Unstable VPN servers, buggy applications, non-tech support agents, they close tickets without resolving the issues and the list goes on.
I got tired of this situation, purchased ExpressVPN and everything works fine, no more issues. Stay away from PureVPN.
My review is similar to another IT pro who listed theirs. I started out with VyprVPN for a short period before that, but their degree of logging wasn't something I was comfortable with.
I chose not to use PureVPN at the router level because as has been mentioned before sometimes speed is an issue. I use it mostly on my android phone and android mbox for Kodi.
At the time I tested using it on my router, it wouldn't allow Netflix to connect that was some time ago--not sure if anything has changed.
It took them a little while to implement and refine usage via Linux, but they managed to get it working. I can't complain about their support reps, because they did help me before they had any online documentation about linux configuration.
They probably could optimize the app a bit better they've made some progress over the years--I remember when the app didn't have the ping test , but the bottom line is that it works for me.
The one minor inconvenience is that it doesn't cleanly exit when you try to disconnect in Linux via terminal command, Fedora I usually have to restart networking after I issue the 'purevpn -d' command, because otherwise I can't access the internet.
I don't recall that happening when I first started using it on Ubuntu, but whatever. I'm based in Ireland.
I feel the need to point out that PureVPN keeps no client logs. The fine print clearly states that they only record the time of connection and bandwidth used.
How anyone could confuse this with keeping identifying details is beyond me. All of them have the add-on for a dedicated UK IP address. Is there any other company out there that offers dedicated UK IP's?
It's my understanding that their isn't I'm sick of the customer service. Email support is slow and live chat is staffed by people who clearly struggle with the English Language.
Gave thumbs down after a support chat, one minute later email from Paypal saying they suspended my account. Couldn't connect to their service all day - so finally went to website and used online chat - told me to change connection protocol, this worked.
I asked if I had to guess which protocol to use each time I connect - no answer. I said exactly "thanks for nothing", disconnected, rated chat a thumbs down.
No swears, nothing aggressive, just three words "thanks for nothing". Contact GZ Systems Limited for more details or to reactivate your payments.
Went back to online chat, "Abbot" claims there was nothing wrong and that this was standard practice by Paypal and nothing to do with them.
Since we all know that isn't true, and wow, what a coincidence, the suspension came one minute after said online chat.
But I lost a lot of speed when I connected to US servers. I found it frustrating that I needed to ask my question twice before the support agent understood it properly.
As soon as I opened it, my device slowed down and even froze a few times. PureVPN offers three subscription options: one month, three months, or annual.
The longer plans give you a better overall deal, with the largest discount offered on its annual plan.
You can choose among a wide variety of payment methods, including credit cards, PayPal, Alipay, Paymentwall, and BlueSnap.
You can also use CoinPayments and gift cards, but these options are nonrefundable. When I reached out, the chat rep was somewhat dismissive.
Once I pointed this out and asked my question a second time, I received a more helpful answer. This was frustrating and time consuming.
PureVPN is easy to use, but disappointing overall. This provider is also tough to talk to directly and did not deliver the level of customer support I expect from premium VPNs.
Nothing actually works with PureVPN. I took out a 5-year subscription with them and after the initial 30 days, it just stopped working. All of the above simply recognize that I am outside the UK and that's it.
I have had numerous long, frustrating, and utterly useless contact with their customer service. They have one reply which is that it works OK when they try it and therefore it works on my end.
It does not!! I have repeatedly asked them to refund my subscription but instead, they extended it by one year. Digging deeper, we found that the app was failing to connect via OpenVPN, and by default, if the app can't get online with one protocol, it automatically switches to another, and keeps doing this until it runs out of options.
There's nothing wrong with this kind of fallback feature in principle, but the problem is PureVPN doesn't tell you that it has done this or show you the protocol you're using, which means there's no way to see how secure your connection might be.
To put this in perspective, we suspect it's very unlikely that you'd get an unencrypted connection, as the server should never allow that.
But there's no excuse to allow even the faintest possibility, especially as it's so easy to fix. Just set the network connection to use at least the alternative 'Require encryption disconnect if server declines ' setting, like almost every other VPN around.
We're also left with a bonus concern: if PureVPN could make a simple mistake like this, what else has it missed?
Finally, we checked out the app kill switch. In theory this should block internet access if the VPN drops, ensuring your data won't be transmitted over an alternative unencrypted connection.
But in practice, we found multiple issues with IKEv2 connections. Sometimes, after we forcibly closed the connection, the kill switch didn't work at all, and our real IP was exposed until the app could reconnect.
When the kill switch did work, it displayed an alert asking if we'd like to reconnect. If we said yes, the app fully enabled our internet connection, and traffic was unprotected until it could connect.
A better VPN app allows itself to communicate with the server, but blocks everything else until the tunnel is enabled.
Worse still, after repeatedly closing an IKEv2 connection while PureVPN was trying to re-establish it, the app was so confused that it told us the VPN was active, when in reality it was down, leaving us unprotected.
That's one of our more extreme tests, designed to evaluate how an app behaves in extreme situations, and it could be that you'll never run into the issue in real-world use.
Our performance tests began using the benchmarking sites SpeedTest and TestMy to measure download speeds from a UK location on a 75Mbps connection, when using our nearest UK server.
Some VPNs achieve Mbps more, but you're unlikely to notice much difference. PureVPN scored very well on our daytime tests, with median speeds of Mbps.
Okay, this is the only server location where PureVPN struggled badly. However, it only managed to push out This time the ping maxed out at just ms.
This time I managed to get a download speed of Another reason to love PureVPN is its legit no logs policy and its excellent app compatibility.
If you wish to cancel your PureVPN subscription , you can do that in a matter of minutes. As for pricing, PureVPN is super affordable.
It also offers a 5-years subscription plan which is probably the best plan in the market.